FAQs
Are our products safe for children?
At Bizz-e Bee, safety is one of our top priorities and our products have has been through strict testing to ensure they are safe for your children and adhere to all regulations of the Toy Safety Standards.
Please take note of our recommended ages for our products and ensure your child is supervised at all times with any of our products that may contain small parts.
What are our products made from?
At Bizz-e Bee, our wooden products are made from untreated Radiata Pine and finished with Hard Floor Wood Oil which is a plant based wood oil that is non-toxic and safe for your children.
If the any products are out of stock/currently unavailable am I still able to order one?
You are able to send us an email to amie@bizzebee.co.nz to express your interest for any of our out of stock products and we will be able to give you an accurate lead time on our orders.
How do I maintain my products?
Due to the fact we use untreated Pine, all of our products are unable to withstand outdoor weather conditions as this may result in wood fadage and unwanted moisture which could possibly damage it, so using outdoors is not advised at all.
How do I purchase products for my Early Childhood Centre, Kindergarten or school?
If you would like to place an order and do require an invoice please email amie@bizzebee.co.nz and this can be arranged.
Returns and Refunds
Should you change your mind, unfortunately we don’t do refunds but will happily provide a credit note as long as the goods meet the following conditions:
- The return product is accompanied with a receipt
- The goods are returned within 7 days of delivery
- The goods are in the original condition as when you received them
- We will not provide a return for a product that is damaged due to wear and tear or excessive or strong force.
- We will not provide a credit note on any sale items unless they are damaged.
In the unfortunate event that your product is faulty, we will meet our obligations under the Consumer Guarantees Act and offer you a refund or an exchange. Please contact us as soon as you can at amie@bizzebee.co.nz
What is the shipping cost of the products?
A flat rate of $10.00 within Auckland to Whangarei and Hamilton.
All other North Island towns $15.00 for shipping.
A flat rate of $20.00 for all of South Island.
All items are tracked and traced and require a signature on delivery.
What payments do you accept?
All prices are in NZ dollars, inclusive of GST and exclude shipping.
We accept Visa, MasterCard, Debit Cards and we have Laybuy abd PayPal available.
Do you ship overseas?
Unfortunately, we don’t currently ship overseas but if you are interested in purchasing products and live out of New Zealand, please send us an email at amie@bizzebee.co.nz and we will be happy to look into the shipping rates for you.
What can I wash my wooden product with if my child’s little sticky fingers or food gets on it?
If your child gets food spilled on any of our other products, please gently wipe with a slightly damp cloth. All stainless steel fixtures are able to be cleaned with Eco- Friendly Cleaning Products. If you find the wood has slightly lightened in tone, you can purchase a small bottle of Hard Floor Wood Oil by contacting us at amie@bizzebee.co.nz